I have been going to Speedy Auto Repair for two years now and have had quite a bit of work done to my 1999 BMW. Since the car is 13 years old, it was due to have extensive work done after I bought it in 2010. Each time I have brought my car in, I have found the staff to be quite informative and always willing to go the extra mile to please me. I have had to leave my car overnight on a few occasions and Raad gave me a ride home and picked me up the next day at my house when the car was ready. I live alone downtown and only have one vehicle. Sometimes it's hard to find people to help out and give me rides. Raad said: "No problem, leave the car and I'll give you a ride home now and pick you up tomorrow when the car is ready." Having moved from across the country and not having any family around to help me out in situations like this, that gesture was greatly appreciated and says a lot about his character. He is a really nice man and he and his sons and daughter run the business. I have always been happy with the service there and have never had any issues with my car after they've worked on it. I recommend this shop to anyone needing to get any work done. I will say that there was one unhappy customer there while I was waiting for my car one time but, it had to do with that person's car not passing smog. The staff explained everything well to him and told him what needed to be done in order for his car to pass smog, but the man did not want to have the work done. That is not the shop's fault. He was grumbling as he left disgruntled but, the shop can only do what the customer's agree to have done. The bottom line is that some people are just never happy regardless of the situation. If you are a reasonable person with any sense of common sense at all, you will also like this shop very much. They are honest and do not try to sell you anything that you do not need. They will make the right recommendations for your vehicle and let you decide if you want to have the work done or not. I also had a smog test done on my car in August 2012 and it passed with no issues at all. Great shop and they are open 7 days a week!