Not a 1-star rating because the father was very nice and helpful. Other than that, I really was hoping that I'd found a good, reliable, family-owned business I could support. I needed an alignment done today and they happened to be open today, which was extremely convenient for me. But I wish I'd read the reviews and tried to go somewhere else. Prior to taking our car here, we checked that this place was on our Car Care credit list of service providers. They have Napa signage and the credit site lists them. No mistakes about that. But apparently, they couldn't accept the card. I had a backup plan to use another card, which I didn't want to have to use, but I was forced to. Hastily, at that. Now, in most situations, I wouldn't be upset over this. I wasn't going to throw a fit about this card not working, despite the inconvenience it presented me. What's upsetting is how the son, operating the desk, treated me. When we had called to see if they were open, they warned us they would be closing at 1 o'clock for a family function. That's fine, because everything went down well before 1 o'clock. He was not happy that I was keeping him later than he had to be there - a whole 5 minutes past when the customer before me finished paying - but it still wasn't even 1 o'clock and I was prepared to only give the card one more shot as I had the credit company on the line to see what the issue may have been. I spent no longer than ten minutes on the phone with the credit company trying to figure out the issue. The son was so pushy and so rude to me about it that it really just made the whole situation unpleasant. He talked down to me ("take it from me, like an older brother" - uh, no thank you, patronizing me is not helping this situation), and as evident from other reviews, apparently that's a pattern. He spoke rudely to his father, interrupted me on the phone, chided me for not just using my other credit card right away, and then had the gall to tell me to see it from his perspective. Hey, what about my perspective? This was all in the span of ten minutes, and well before the closing time he cited. It's not like I was taking up his whole afternoon. Of course I did not want to disturb this man's plans, and of course I wanted to get out of his hair as quickly as possible, but I did need to try to exercise this option before going with my other card. More than anything, the way he talked to me was unnecessary. I was hurrying the people on the phone along the best I could and it was certainly before the closing time he gave me on the phone. I am sorry I didn't have the correct information; but a little bit of patience goes a long way, and this guy did not have that patience. I was very stressed by this inconvenience and I don't feel that it was a situation that warranted belittling me; no good customer service comes out of something like this. So, if you're reading this, mechanic dad: your son needs to look to you for your kindness and patience. I'd be willing to bet he's why some of these negative reviews are happening.