They failed to provide the proper service to my vehicle. I was on the road when I heard a weird sound. Well, from my neighbor who works on cars. Speedy failed so secure the new break pad bolt. It came off when I was driving...when I went to break, it caused the break pad to grind into my rims and shake my car so badly I was scared to death. Horrible part is I had my kid in the car when all this happened. Luckily nothing worse happen because of this. I spend a lot replacing all my breaks, roters, left axel and the one job they could of done right wasn't done. How do you fail to secure a break pad. Luckily I had someone figure out the problem and they are taking care of it. I was without a car for a week. I refuse to take it back to speedy because I don't feel they would of been honest and would of probably made me buy stuff I don't need. Unfortunately, I did like the son and dad but like vs mine and my kids saftey doesn't compare. The pictures are of the missing bolt, the tire, all that silver scratch and scraping is because a worker failed to secure a break pad bolt. **To reply to your comment on my feedback of the unsafe work done to my vehicle. When I went back there to drop off the card holder replacement my son broke. I explained my car felt off, felt weird like it was dragging. Something was holding it back from moving forward smoothly. Your dad test drove it and told me that it was fine. Yes, I was going to take it back once my wheel got demolished by the fallen break pad. I thought it was the right axel at first. I talked to my neighbor about it. He checked it out, saw the brake pad dropped down against my wheel rim and said its the brake pad. Something isnt right with it. That moment, I knew your workers screwed up. Unfortunately, no. I'm not going to give a place a second chance when the simplest thing they could of done was make sure their work was done properly. The whole point of the review is because the work was not done properly, correct and safe. I shouldn't of had experienced this issue at all. Furthermore, that simple over look by your workers could of caused a major accident putting my son and my life in jeopardy. Who in their right mind will go back to a place that couldn't do the job correctly the first time? I sure the f_ck wouldn't. YOU dont seem to understand, it's not a small issue like forgetting to reset a dash sensor. MY issue with the poor work on my breaks is a big problem that could of resulted in a serious accident. Your trying to make it as if its my fault because i didnt go back to you and give you a chance to fix it. I can't trust your company nor workers. You are the business, I am a consumer. I paid for work to be done correctly. Not only is my rim now messed up because of a workers lack of work ethics. I now have to pay more money for someone to fix your workers screw ups and to check the other 3 break pads to make sure they are done correctly, so I will not encounter this issue again. Are you going to replace my wheel rim? No, your not. Therefore, you can write back whatever you want in regards to this review but my 1 star stands. I should NEVER have had this issue in the first place. That I stand by and I'm sure anyone who owns a car would agree.
Hello! I am sorry that you had an unpleasant experience. You contacted us about the noise and we advised you to bring it back so we can look at it. Our work has 1 year warranty on parts and labor. So there would have been no charge to repair it if it was related to what we did. You didn’t give us a chance to help you even though we offered our help. You made an assumption that we would charge you to repair the problem without giving us the chance to help and repair it for you.
- Speedy Auto Repair & Smog